Faq
Here you will find recurring questions
Related to room reservation, daily rates, children, cancellation and changes to reservations and cancellation policies.
By default, Fera Palace check-in time is 3 pm. If you wish to check in earlier, please consult your reservations agent to verify that your reservation includes Flexy Time or to request Early Check-in.
We have a 24-hour reception to welcome you at any time. However, in order for your reservation not to be canceled after 11:59 pm, signal the arrival time to the reception.
Our check-out is at 12pm. If you need more time, check with your booking agent to see if your reservation includes Flexy Time or to check for Late Check-Out.
Yes, all of our apartments and common spaces have wifi available.
There is an option to include breakfast or not. If you have questions about your room rate, consult your reservations agent.
Yes, our Room Service is open from 7 am until 11 pm.
Yes, we have valet parking available for our guests and customers. The hourly rate is R $ 10.00 and the daily rate for guests is R $ 40.00.
NOTE: The values may change, it is important to consult in advance.
Yes. In your room or reception you will find more detailed information about this and other services.
Yes, all rooms have a digital safe.
Only in the Beast Lounge, in the open space. All hotel facilities are for non-smokers and breaking the rule can lead to fines.
Yes, cribs are complimentary, subject to the availability of the hotel. Extra bed is available for a fee and only in the Deluxe Big or Junior Suite categories for children up to 12 years old.
We work with dynamic rates, check the price on our website with the date you want to stay with us.
We charge daily rates for a room, which can accommodate up to 2 adults and 1 child of 07 years in the same bed as their parents.
The daily rates vary in price according to our availability and period.
Any reservation changes must be made through the same channel on which the reservation was confirmed, in accordance with the cancellation policies of the channel that was purchased.
Cancellation free of charge up to 72 hours before check in, exceptions for periods such as New Year and Carnival. Observe the information on your confirmation voucher.